Dear Valued Customer,
Thank you for your email. Sorry, you had to write to us concerning a problem with your recent purchase. We know you have been chasing us for the order delivery.
PLEASE READ BELOW A MESSAGE FROM OUR SUPPLIER:
Dear Partner,
As confirmed cases of corona virus continue, factories delay resume production, logistics delay providing picking up service.
We are sorry to inform you we have to suspend fulfillment service until 10th Feb 2020, and will sync in time if resumption in advance. In the period, all of our agents will keep working at home, continue to provide consulting and after sales service, welcome to discuss product and market information with us. We will also keep an eye on logistic recovery, we will notify you as soon as the time is determined and start to arrange fulfillment.
Thank you for your understanding and pray with us the corona virus epidemic will end soon.
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As above, there is limited we can do at this stage. No buyer should ever loose money with us! - This is our aim. :)
We look forward to deliver all the pending orders between 19th Feb to 25th Feb. We sincerely regret the inconvenience caused to you and the transaction didn’t progress smoothly as aimed.
I'm confident that I've professionally communicated things clearly. We wish you all the best and hope your future experiences are pleasant and successful.
Should you have any queries about the product or services, please do not hesitate to contact us. It is our privilege to serve you as a valued customer.
Kind regards,
Sam