FAQs

FREQUENTLY ASKED QUESTIONS

There are plenty of sellers online, but we aim to stand out from the crowd by giving you a memorable and unique experience. Your opinion is really important and will help us to constantly improve our level of service.

HOW LONG DO DELIVERIES TAKE? WHEN WILL I RECEIVE MY ORDER?

Standard Delivery within UK

Our standard delivery service is free regardless of how much you spend and you will receive your order within 3-5 working days (Excludes 1-2 days processing time). We always endeavour to deliver your item on time.  In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays.  We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

WHAT’S YOUR RETURNS POLICY?

Refunds can be requested within 14 days of the date of dispatch, and exchanges within 30 days from the date of dispatch.