To increase customer trust, reduce disputes, and protect your business legally.
Last updated: 23 November 2025
Thank you for shopping with Great Deal Offers. We want you to be completely satisfied with your purchase. This policy explains your rights and our procedures in line with UK consumer law.
Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order for any reason within:
To exercise this right, you must notify us within the 14-day period.
Once you notify us, you then have a further:
Conditions for Change of Mind Returns:
Item must be in unused condition
Must include all original packaging and accessories
Must not be damaged or show signs of wear
Exceptions (non-returnable items):
Personal care items (e.g., earphones used, toothbrush heads)
Hygiene products once opened
Gift cards / digital downloads
Custom or personalised items
Items that deteriorate quickly
Your statutory rights are not affected.
If your item arrives faulty, damaged, defective, or incorrect, please contact us within:
We will offer one of the following, depending on the situation:
ā Replacement
ā Exchange
ā Full refund
We may ask for:
A photo or video of the issue
Order number and description of the problem
If the item is confirmed faulty or incorrect:
Email: info@greatdealoffers.co.uk
Include:
Order number
Reason for return
Photos/videos if item is faulty
We will send you:
The correct return address
RMA/Return reference
Prepaid postage label (only for faulty/incorrect items)
Items must be returned within:
14 days after notifying us of cancellation, or
30 days for faulty items
Please keep a proof of postage.
ā Faulty, damaged, or incorrect items:
We cover the return postage costs.
ā Change of mind returns:
Customer pays return postage.
Once your return is received and inspected, we will process your refund within:
Refunds are issued to the original payment method.
We will notify you once your refund has been processed.
If you prefer an exchange instead of a refund:
Let us know during the return request
Exchanges are processed once we receive the returned item
If an item is out of stock, we will refund you instead
If you havenāt received your refund:
Check your bank account again
Contact your card provider (processing time varies)
Contact us at info@greatdealoffers.co.uk
UK correspondence address:
Great Deal Offers
96 Parkers Walk
Newmarket
Suffolk
CB8 7AP
United Kingdom
Do not return items without receiving approval, as it may delay processing.
International customers have the same rights regarding faulty items.
Change-of-mind returns from outside the UK must be sent at your cost.
Customs duties or import taxes paid by the customer are non-refundable.
Nothing in this policy affects your legal rights under:
Consumer Rights Act 2015
Consumer Contracts Regulations 2013
Distance Selling Regulations
You are always entitled to products that are:
As described
Fit for purpose
Of satisfactory quality
Ā
FOR INTERNATIONAL BUYERS:
Last Updated: 10 Dec 2025
This policy applies to customers located in the following countries:
Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, CĆ“te dāIvoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, TĆ¼rkiye, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe.
Our full compliance policy can be found here:
https://greatdealoffers.co.uk/pages/policy-is-fully-compliant-with-uk-law
We accept returns for both defective and non-defective products.
Customers may request a return within 14 days of receiving their order.
Returned items must be in new and unused condition, with all original packaging and accessories.
Returns must be sent by post to the address provided by our customer support team.
The customer is responsible for the cost and arrangement of return shipping.
We do not charge any restocking fees.
Refunds are processed within 7 days after we receive and inspect the returned item.
We accept exchanges, subject to product availability.
To exchange an item, customers should contact our support team to initiate the request. Items must meet the same new, unused condition requirements outlined above.
To begin a return or exchange, please contact our customer support team with:
Your order number
The item(s) you wish to return or exchange
The reason for the return or exchange
Our team will provide the return instructions and mailing address.
