100% of the item will have the tracking details. We always endeavor to deliver your item on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.
LOST PACKAGES
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from us.
Important: In the interest of security, we ship to the address provided on the order details. We are committed to the delivery of your order accurately, in a good condition and always on time.
Our Business Identity & Customer Commitment
We are committed to maintaining full transparency in our business practices to ensure a seamless and trustworthy shopping experience for all our customers. Below, we outline key aspects of our operations and policies:
Business Model
- Shipping Origin: All products are shipped directly from our warehouse . We shall keep upto date at every level from processing until successfully delivered. At checkout we have displayed several most accurate shipping option suggesting clear and accurate shipping details. We have a reliable supplier and a clear plan for handling customer service and returns.
- Order Tracking: Every shipment (100% of orders) comes with full tracking to keep you updated on the progress of your delivery.
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UK WAREHOUSE RETURNS:
For further assistance, please contact our customer support team.
We look forward to serving you and ensuring a delightful shopping experience!